Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange policy.
30-Day Return Window
You have 30 days from the delivery date to return or exchange your items.
Original Packaging
Items must be returned in their original packaging with all tags and labels attached.
Proof of Purchase
Please include your order confirmation or receipt with your return.
How to Return an Item
1
Contact Us
Email us at returns@shoppingstore.com or call us at (555) 123-4567 to initiate your return.
2
Get Return Label
We'll provide you with a prepaid return shipping label and return authorization number.
3
Package Items
Pack your items securely in the original packaging and attach the return label.
4
Ship Back
Drop off your package at any authorized shipping location or schedule a pickup.
5
Receive Refund
Once we receive and process your return, you'll receive your refund within 5-7 business days.
Eligible Items
- Unused items in original condition
- Items with original tags and packaging
- Items not damaged by customer
- Items within the 30-day return window
Non-Returnable Items
- Personalized or customized items
- Items damaged by customer
- Items without original packaging
- Items past the 30-day return window
Refund Methods
- Original payment method (5-7 business days)
- Store credit (immediate)
- Exchange for different size/color
- Partial refunds for damaged items
Return Shipping
- Free return shipping on defective items
- Customer pays return shipping for exchanges
- Prepaid labels provided when applicable
- Insurance recommended for valuable items
Exchanges
Need a different size or color? We make exchanges easy:
Size Exchanges
Exchange for a different size of the same item at no additional cost (except shipping).
Color Exchanges
Exchange for a different color of the same item, subject to availability.
Style Exchanges
Exchange for a different style within the same price range.
